Refund policy
Returns & Refunds - Last Updated: May 2026
At Arrive Ready, we want you to be delighted with your purchase.
Because many of our products contain curated, consumable, or customized items, returns are handled on a case-by-case basis.
If you experience an issue with your order, please contact us at hello@arrivereadykits.com within 14 days of delivery. We will work with you to find a fair solution.
Examples of situations we can help with include:
- Damaged items
- Missing items
- Incorrect orders
- Products that arrive in unusable condition
Due to the nature of our products, we generally cannot accept returns of:
- Opened kits
- Consumable items
- Personalized or custom orders
- Items damaged after delivery
If a return is approved, we will provide instructions for returning the item.
Refunds, replacements, store credit, or other resolutions may be offered at our discretion depending on the circumstances.
Our goal is simple: if something isn't right, please reach out and we'll do our best to make it right.
Questions? Contact us at hello@arrivereadykits.com.